Disaster Restoration Specialist - Platinum Response - 1300 763 783

About Us

The beginning...

James Laugesen and Belal Hijazi founded Platinum Response on the principles of quality and excellence in 2011, and the company has been known for them ever since. After working in the Disaster Restoration industry prior, James and Belal saw an opportunity to use their skills and expertise to offer top of the line service for an affordable price. They understand that people's dreams are tied to their homes and businesses and that they needed an understanding and trusting company that could provide a quick and seamless service.

Since 2011, Platinum Response has grown into a company with over 20 employees, an office and warehouse facilities, a fleet of vehicles and large inventory of equipment. We serve our clients with the same devotion to quality and excellence that originally established Platinum Response, and we are proud to have become the leading disaster restoration contractor in South East Queensland!

James Laugesen & Belal Hijazi

Who Are We?

Platinum Response is a total disaster restoration company. We offer 24/7 emergency mitigation and restoration of damage caused by fire, smoke, water, wind, earthquake and all types of natural and man-made disasters. As leaders in the restoration field we offer services of the highest standard at extremely competitive rates.

Our services include:

What Do We Offer?

24-Hour Emergency Response
Highly Trained Restoration Technicians
A Trusted Leader in the Restoration Industry
Locally Owned and Operated

Our Mission

Our mission is to perform the highest level of restoration service at a fair and competitive price. To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas, including timeliness, attention to detail and service-minded attitudes. To maintain the highest level of professionalism, integrity, honesty and fairness in our relationships with our customers, suppliers and subcontractors.

To provide our employees with an honest and helpful working environment, that encourages new ideas, new innovations and growth. Every employee individually and collectively dedicates themselves to providing our customers with exceptional workmanship, extraordinary service, and professional integrity. Our commitment to this mission will allow Platinum Response to become a leader in the Restoration industry.

We aim to be the most honest and ethical trade partner of choice. To provide superior restoration services to the residential and commercial construction industry.

Our Values


We are an empowering, supportive organization that values our team members and our relationships. We build teams with a sense of community that inspire and motivate each other. We celebrate individual success and shared success.


We are honest, ethical and straightforward. We follow through on our commitments.


Our success comes from our client’s success. We deliver value and results to our clients by focusing first and foremost on their needs.

Why Choose Platinum Response?

Around the Clock Fast Response

When it comes to water, fire and storm damage, we understand that time is of the essence. We are available 24/7 and can immediately dispatch our team of experts to your home or business during your time of need.

Trained Experts in Their Field

Our technicians are experts in their fields. They are highly trained and experienced in all forms of disaster restoration such as storm and water damage, fire and smoke damage, mould remediation, vandalism and sewerage clean-up.

Cutting Edge Technology

We pride ourselves on being industry leaders in disaster restoration. We use cutting edge equipment and technology that allows us to repair and restore your home quickly, professionally and affordably.
Our reporting system is top of the line. Information is gathered and collected onsite with real time updates to our office and our customers. This means claims are processed faster and our reports are accurate and detailed.

Cutting Edge Technology

Our Team

The Platinum Response team includes certified general contractors, water restoration technicians, inventory specialists and applied microbial remediation technicians. We have built a reputation for fast and efficient management of insurance claims from contents inventory, drying, and board-up to reconstruction. We provide round the clock emergency response.

James Laugesen & Belal Hijazi are directors and have a combined 25 Years’ experience in the restoration industry.